As CEO of Salal Credit Union, I want to thank you for your patience and understanding during this unprecedented time. The last four months have witnessed one change after another. These changes have impacted your lives—and your credit union as well. I want to let you know we are listening to your comments and are hoping the trend of the virus in the Seattle area continues to decline.
Our overriding concern during the COVID-19 pandemic has been to protect the safety and health of our members and our staff. In early March it became clear that if we didn’t take actions to close our headquarters and branch lobbies, we were putting our members and staff in danger of infection. It was also highly likely that enough of our staff could become infected that our basic operations would be affected. I made the decision to close our offices to all employees except those who handled critical processes. Since then, all other operations have been handled by Salal staff in remote locations via secured workstations. Some staff were transferred from their normal jobs to assist in our call center to better support members. We asked members to use our ATMs and Mobile and Online Banking to handle routine transactions, such as transfers, check deposits, and bill payments.
On June 1st we began a partial reopening of our branch lobbies. Members can now come into branches, by appointment, for cashier’s checks, loan and wire signings, and to receive new debit and credit cards. Staff is also available to assist members in using ATM machines and online services.
We remain concerned about community spread of the virus, especially since Washington State has had to recently mandate masks, several counties are seeing infections spike higher, and multiple states are now backtracking on reopening efforts. We want to return to providing all the services members want and need as quickly as possible, but we also want to keep everyone safe. As with so many things during the COVID-19 era, we are trying to adapt as quickly as we can to an always-changing situation.
I understand some local businesses have reopened at different rates. I know some financial institutions have opened or partially reopened their branch lobbies. We have plans for a wider reopening after mid-July, depending on the trend of the virus and Seattle area counties moving to Phase 3 or 4. Until then, we are confident we can provide members with a number of options to achieve their financial needs with limited branch availability. If you have any questions or concerns, feel free to contact us at 206.298.9394 and we will work with you.
Again, I want to thank you for entrusting your financial future with us. We are committed to helping you achieve your financial goals, now and many years to come. We can’t wait for day we serve you in person at any of our locations.
Please stay healthy and let us help you with any needs you have.