At Salal Credit Union, we have always talked about the need to be adaptable and make changes when facts change. I believe our culture of flexibility is one of our strengths and helps us provide critical services to our Members.
On March 19, we implemented the lobby closing of First Hill, Northgate, and Tukwila branches to reduce in-branch traffic and exposure to carriers of COVID-19. In support of this effort, on March 20 we closed the lobbies of the Lake Union and Bellevue branches as well.
Our local governments and public agencies are signaling the need for more dramatic efforts in social distancing. The call to increase efforts to reduce the spread of COVID-19 was enough to determine it is in the best interest of staff and the community to restrict access in all of Salal’s physical locations. All branches will only see members for loan signing appointments and will be closed for all other in-person services. Employees at these locations will continue to service the night drop, support our call center, and provide servicing access to ATMs. Members will be informed of any additional changes or when branch operations return to normal on our website or our Mobile app.
We are also reassigning employees from other areas of the credit union to support our mortgage services, remote services, and call center operations. With our Mobile or Online Banking services, you can view your accounts, transactions and balances, pay bills, deposit checks, transfer funds, and apply for loans. You can also call us at 800.562.5515 if you need additional help. The team in our Virtual Branch is ready to assist Members in their daily banking needs and in accessing the variety of services we have that allow you to do banking remotely.
We are here to support you. If you are facing unexpected financial challenges related to the virus or business closure, please give us call. Programs from the Federal and State governments are coming on-line and we offer a number of other options to help you. We offer Skip-a-Pays (waived fees), personal loans, auto equity loans, and home equity loans. Available soon, we are also offering several Emergency Assistance Loan programs for Members impacted by the virus. In some cases, we can work with you to modify loan payments for a period of time to improve your cash flow. As we watch our community, government, and organizations take steps to combat the spread of this virus, I know we are an important part of helping Members in critical times.
I understand this is a stressful time for everyone. Please be assured we are working as hard as possible to serve you, learn from each other, and improve every day. Events are moving rapidly, and we are adjusting to serve you. We are strong financially and are well-prepared for situations like this. I want each of you to know our decisions are focused on keeping Members and employees as safe as possible, to enable Members to get the essential services, and aid our communities.
Thank you for your membership in your credit union.