Fraud Alert: Some Salal members are receiving fraudulent calls and texts spoofing Salal’s number. Remember, Salal will never contact you directly by text message, email, or phone call to verify information such as, the last four of your card number, your PIN, or CVV code on the back of your debit or credit card. If you’re suspicious of a call or message, do not engage and contact Salal directly at 800.562.5515.
Salal’s Latest Fraud Prevention Resources
Unfortunately, fraud and scams are part of modern life. At Salal, we’re committed to helping you protect your money and your personal information. We’ve created this collection of the latest fraud prevention resources, so you have one place to learn how to spot scams, prevent fraud, and take action when something doesn’t feel right.
Below, you’ll find our latest collection of helpful fraud prevention solutions and awareness articles. These cover everything from how to avoid peer-to-peer payment scams to what to do if you’ve been a victim of identity theft. We also explain how to recognize impersonation tactics and highlight the steps Salal will (and won’t) take when contacting you about fraud.
But first, here are some simple but important steps you can take to help protect yourself from financial threats and scammers.
Six Smart Ways to Stay Protected from Fraud
- Pause and verify. If you get an unexpected call, text, or email—especially about money—take a moment to confirm it’s real using contact info you already trust.
- Turn on multi-factor authentication (MFA). Adding an extra layer of security to your online and mobile banking can stop scammers, even if they have your password.
- Keep your devices and passwords up to date. Use strong, unique passwords (a password manager helps) and regularly update your apps and devices to protect against new threats.
- Monitor your accounts with SavvyMoney. Available in Salal digital banking, SavvyMoney gives you credit monitoring, real-time alerts, and a full view of your credit health.
- Be cautious before sending money. Especially with peer-to-peer apps like Zelle or Venmo—only send funds to people you know, and double-check any request that feels rushed or out of the blue.
- Educate yourself. The Federal Reserve recently released two new toolkits to educate the public and raise awareness about payment scams and check fraud.
And remember: Salal will never reach out to you directly via text message, email, or phone call to verify sensitive information, such as the last four digits of your card number, your PIN, or the CVV code on the back of your debit or credit card.
We’re Here to Help
If you believe you might have been a victim of fraud on or related to a Salal account, call us as soon possible at 800.562.5515 (M–F: 8 a.m.–5:30 p.m. PT; Sat: 10 a.m.–2 p.m. PT). You can also reach Salal’s Fraud Department at 800.562.5515, ext. 8922 (M–F, 9:30 a.m.–5:30 p.m. PT).
Need help setting up alerts in digital banking that help you keep an eye out for fraud? Give us a call at 800.562.5515, visit a branch, or check out our step-by-step tutorial on digital banking alerts.
More Helpful Articles from Our Fraud Prevention Library
Get a comprehensive overview of today’s most prevalent scams—from romance and job-offer fraud to ACH and identity theft—along with specific prevention tactics, reporting options, and ways to protect your loved ones. Read more.
Spot the telltale signs of fraudsters posing as Salal representatives (spoofed calls/texts, phishing tactics), understand how official fraud alerts work, and know the exact steps to take. Read more.
Follow a clear, step‑by‑step checklist for identity theft victims—including fraud alerts, police reports, notifying institutions, filing FTC complaints, and contacting DMV or postal inspectors. Read more.
Find out how to freeze your credit and (unfreeze it later) with the three major credit bureaus to protect yourself from identity theft and potential fraud. Read more.
Discover common P2P payment scams—including reversals and phishing—and learn how to protect yourself: use “Friends & Family” mode only with trusted contacts, enable MFA, link credit cards, verify payment clearance, and contact support officially. Read more.
Understand how scammers recruit unwitting “money mules” through fake jobs or romance schemes, recognize the legal and financial fallout, and learn how to avoid them—plus what to do if targeted, including reporting to Salal and authorities. Read more.
Learn essential online safety best practices—like using strong passwords, managing app/security settings, verifying links, and protecting devices—plus clear reassurance that Salal will never request login or card info unsolicited. Read more.
Explore five widespread scam types—refugee charity cons, bogus job fees, code hijacking, hidden “free” offer costs, and crypto Ponzi schemes—and learn practical ways to research, verify, and avoid each. Read more.
Find out how to protect your credit and spot fraud early using Salal’s free SavvyMoney tools. Monitor your credit report, track score changes, and use built-in simulators and alerts to make smarter financial moves. Read more.
Shredding old statements, receipts, and mail isn’t just clutter control—it directly protects you from identity theft by preventing thieves from accessing account numbers and personal data. Learn how to securely dispose of sensitive documents—and find free shred events. Read more.
Get insights into the top fraud threats in 2025—like AI-generated scams, crypto fraud, and payment app tricks—plus practical ways to stay safe and protect your money. Read more.
