Our website covers a lot of information, but just in case you haven’t found what you need, we’ve compiled some of our most frequently asked questions below.

Of course, you are always welcome to call us at 800.562.5515 or use our Contact Us form to get in touch. We are ready to help you any way we can.

Questions about ATMs and debit cards

Where are your ATMs located?
What fees do I have to pay to use a Salal CU debit card?
What should I do if my PIN is not valid on my newly reissued debit/ATM card?
Am I liable for any fraudulent charges made on my debit card?

Questions about Online Banking, Bill Pay or Mobile Banking

Is there a problem with the service or my computer? I can’t access Online Banking or Bill Pay.
Can I reset my own Online Banking password?

Questions about account maintenance and access

How do I update my mailing address?
How long does it take to receive new checks?
What is Salal’s routing number?
How do I set up Direct Deposit to my Salal account?
When will my deposits be available in my accounts?

 

Where are your ATMs located?
We have ATMs located at most of our branches and several other locations. Salal CU also participates in the Co-Op Network of ATMs, giving you access to nearly 30,000 surcharge-free ATMs nationwide.

Find a Salal ATM or surcharge-free ATM on our Locations & Hours page.

What fees do I have to pay to use a Salal CU debit card?
There are no annual fees associated with a Salal CU debit card. It is free to use and all transactions using a Salal ATMs are free of charge, although there is a 1% Foreign ATM or debit transaction fee.  A surcharge may be assessed at machines owned by other financial institutions, but our participation in the Co-Op Network gives you access to more than 30,000 surcharge-free ATMs nationwide.

What should I do if my PIN is not valid on my newly reissued debit/ATM card?
When your debit/ATM card is reissued, the PIN should remain the same. If you are having trouble with your PIN, please come into a branch to change your PIN to one of your choosing.

Am I liable for any fraudulent charges made on my debit card?
As long as you report that your card has been lost, stolen, or fraudulently used, the most you would be responsible for is $50.00 if your card is used as a PIN based transaction. If you report the loss or unauthorized use to Salal CU within 48 hours, or if the transaction in question is signature-based, you will not be held liable for any funds lost. If you suspect that your check card is lost, stolen, or is being used fraudulently please call 1-800-562-5515 immediately.

Is there something wrong with my computer? I can’t access Online Banking or Bill Pay.
Refer to the tips at the bottom of our Online Banking page, or call our Virtual Branch at 800.562.5515 for assistance.

Can I reset my Online Banking password?
Before you are able to reset your own password, you’ll need to set up your Password Reset in Online Banking.

  1. While logged into Online Banking, click on the Settings Tab
  2. Under Modify Personal Settings, enter your Password Reset Question and Password Reset Answer (note that your answers are case sensitive). Click Submit.
  3. You should see a confirmation that says “Information Message: Your Personal Question/Answer has been created.”

Once you’ve completed your Personal Question/Answer, you will be able to reset your own password by clicking the link next to the password box that says “Reset Password” and completing all the fields on the Password Self Reset page. After you click Continue, you’ll receive an email from DoNotReply@salalcu.org. (NOTE: The link can only be used one time. If you type your answer incorrectly you will have to go back to the home page and start the process over again to get another email.) Click the link within your email and enter your answer when you get to the Password Self Reset page. Continue to the next page to create your new password.

If you need your password reset and you haven’t taken the steps above yet, call 800.562.5515.

 

How do I update my address?
You can update your address within the Services tab of Online Banking. Just click Continue next to Address Change. You can also visit any Salal branch with your current picture ID or send us a note including the date of your request, membership number, updated address, phone number, signature, and a photocopy of your current photo ID.
Fax to: 206.298.3495
Mail to: Salal Credit Union, Attn: ADRS, PO BOX 19340, Seattle, WA 98109-1340

Please update your address as soon as possible as a block may be placed on your account if we are unable to contact you.

How long does it take to receive new checks?
You should receive your checks within 10-14 business days from the day your order was placed. If you do not receive your checks more than 14 business days after you placed your order, please call 800.562.5515.

What is Salal’s routing number?
325081610

How do I set up Direct Deposit to my Salal account?
Salal can accept direct deposits into your savings, checking, and/or money market accounts. To establish direct deposit, contact your payroll, pension, or other income provider and provide them with our routing number, which is 325081610, and your full 13 digit account number. Some employers may request a Direct Deposit form.

When will my deposits be available in my accounts?

The first $200 of the combined daily total of deposits will be made available on the day of deposit. Funds deposited at a branch of the Credit Union and payable to you from the U.S. Treasury or Government, or by cashier’s, certified, or teller’s checks, or postal money orders will generally be made available the first business day following the business day of the deposit. For other types of checks deposited funds will be made available the second business day after the day of deposit.

If you make a deposit after posted business hours or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

If you make a deposit at a Salal ATM or through Mobile Check Deposit in our mobile app, there is a 2 business day hold on the amount over $200.00.

If you make a deposit at a non-Salal ATM, there is a 2 business day hold on the amount over $100.00.

Deposits made through Shared Branching may be subject to a 2-5 day business hold.

Funds from the following deposits could be available immediately provided they are payable to you: Cash, Cashier’s Checks, U.S. Treasury Checks, Traveler’s Checks, Wire Transfers, State and Local Government Checks, Federal Reserve Bank Checks, Federal Home Loan Bank Checks, Payroll Checks of local or well-known firms. Other deposits may be required to clear the financial institution from where they originated from before they are available to you.

Please be advised that unique circumstances may impact the actual delay you may experience.