Frequently Asked Questions
Below are some helpful answers to questions you may have about the new system. We will be updating this FAQ regularly as new information becomes available.
The email and phone number we have on file for you may not be up to date. This information is necessary for a successful enrollment. Please call our Virtual Branch at 800.562.5515 or 206.298.9394 for further assistance.
Go into “Settings”, and into “Contact” and ensure you have a mobile phone number entered. Then check the box that says “I Would Like To Receive SMS Text Messages To This Number.” You will then receive a code that is sent to that number so that you are able to verify it.
Because external transfers go through ACH, they do not show in the scheduled transfer tab and will not appear on the calendar.
That means that your external account needs attention. Your login credentials need to be updated. To do this follow these steps:
- Click on your name in the upper right corner and select “Settings”
- Go to the Account Tab
- Under External Accounts, go to the account that needed to be updated
- Select the first icon
- Enter in your login credentials for that financial institution again, everything should re-sync (this may take a few minutes)
It’s easy to set up transfers to and from your accounts from other financial institutions to make loan payments, move funds between accounts, or send money to another Salal member. Just follow these steps here.