New Online & Mobile Banking Platform Information

Frequently Asked Questions

We’re excited about our newly redesigned Mobile and Online Banking platform which we will be launching in the coming months. Below are some helpful answers to questions you may have about the new system. We will be updating this FAQ regularly as new information becomes available.

Questions about upcoming changes to Mobile and Online Banking

Why is Salal launching a new Mobile and Online Banking platform?
When will the new Mobile and Online Banking platform be launched?
What are some of the new features of the new Mobile and Online Banking platform?
How can I learn more about the new Mobile and Online Banking platform?
Is there anything I need to do before the new platform launches?
How do I update my contact information?
Will there be any interruptions in Mobile and Online Banking service during the transition?
What will I need to do when the new Mobile and Online Banking platform launches?
How will Quicken, QuickBooks, and Mint be affected by the launch of the new platform?

Questions about our new Mobile Banking app

Will I still be able to use the old Mobile Banking app?
Is the new Mobile Banking app available right now?

 

Answers about upcoming changes to Mobile and Online Banking

Why is Salal launching a new Mobile and Online Banking platform?
We are committed to continually updating and improving the services we provide our members. There have been a number of significant advances in online and mobile banking technology in recent years. From enhanced security features to more user-friendly navigation to expanded customization options, we want to provide our members with a modern and up-to-date Online and Mobile Banking experience.

When will the new Mobile and Online Banking platform be launched?
Our new Mobile and Online banking platform is currently in a testing phase. Because we are still testing the system’s software, we don’t yet know the exact date the platform will be launched. We will share more information when it becomes available.

What are some of the new features of the new Mobile and Online Banking platform?
Salal’s new Mobile and Online Banking experience will have a wide range of new and upgraded features designed to make it easier for you to manage your money. New features include a totally redesigned interface, more robust security, full functionality across all devices, and the ability to link all your accounts in one place—including your deposit and loan accounts from other banks and credit unions.

How can I learn more about the new Mobile and Online Banking platform?
In the weeks leading up to the launch, we will be mailing and emailing out more information to help make your transition to the new platform simple and easy. We will also be posting further information here on SalalCU.org.

Is there anything I need to do before the new platform launches?
Yes. Make sure we have your correct email address, mailing address, and phone number on file. When you log in to our new Mobile and Online Banking platform, we will be using your email and phone number to help authenticate your device.

To update your email, log in to our current Online Banking and click on “Settings.” You can change your email in the “Modify Personal Settings” section.

To update your mailing address and phone number, log in to our current Online Banking and click on “Services.” Find “Address Change” and click “continue.” Once on the Address Change page, scroll down to find your mailing address and phone number.

You can also update your information at any of our five neighborhood branches. If you have questions, call our Virtual Branch at 800.562.5515.

How do I update my contact information?
It’s always important that Salal has your current contact information. When you log in to our new Mobile or Online Banking platform, we will be using the email and phone number you have on file with Salal to help authenticate your device.

  • Verify and Update Your Email — To update your email, log in to our current Online Banking and click on “Settings.” You can change your email in the “Modify Personal Settings” section.
  • Verify and Update Your Phone Number — To update your phone number, log in to our current Online Banking and click on “Services.” Find “Address Change” and click “Continue.” Once on the Address Change page, scroll down to find your phone number. You can also update your information at any of our five neighborhood branches.

Will there be any interruptions in Mobile and Online Banking service during the transition?
We do not expect any significant interruptions of service during the transition. There may be a few momentary interruptions in service on the night of the launch as we make the switch from the old platform to the new one. We will post any interruption announcements on salalcu.org.

What will I need to do when the new Mobile and Online Banking platform launches?
If you are signing in from your desktop or laptop, you will use your current username and sign in with the new login box from the Salal homepage. We will then walk you through some easy steps to create a new password and get you set up on the new platform. Both Android™ and Apple® mobile device users will need to download the new Salal Mobile Banking app. Just search for “Salal” in your device’s app store. Once you have downloaded the new app, your first-time log in steps will be the same as those for desktop or laptop.

How will Quicken, QuickBooks, and Mint be affected by the launch of the new platform?
If you or a business uses Quicken, QuickBooks, or Mint you will need to take a few easy steps before the new Mobile and Online Banking platform launches to ensure the smooth transition of your data. Find the instructions for your software below.

Mint Conversion Information
QuickBooks for Mac Web Connect Conversion Information
QuickBooks Online Conversion Information
QuickBooks for Window Web Connect Conversion Information
Quicken for Mac Express Web Connect Conversion Information
Quicken for Windows Conversion Information

Answers about our new Mobile Banking app.

Will I still be able to use the old Mobile Banking app?
No. Once the new platform is launched, the new and improved Salal Mobile app will be made available and we will be retiring the old Mobile Banking app. If you attempt to open the old Mobile Banking app on or after the launch day, you will be directed to download the new app.

Is the new Mobile Banking app available right now?
No. The new Salal Mobile Banking app will be available the day the new platform is launched. If you attempt to open the old Mobile Banking app on our after the launch day, you will be directed to download the new app. Again, Both Android and Apple mobile device users will need to download the new Salal Mobile Banking app. Just search for “Salal” in your device’s app store. Once you have downloaded the new app, your first-time log in steps will be the same as those for desktop or laptop.