Salal Credit Union

New Mobile & Online Banking Platform Information

Frequently Asked Questions

We’re excited that our new Mobile and Online Banking platform is here. Below are some helpful answers to questions you may have about the new system. We will be updating this FAQ regularly as new information becomes available.

Quick Reference and Troubleshooting for Mobile and Online Banking

What will I need to do when the new Mobile and Online Banking platform launches?
If I have a current Mobile and Online Banking account, how do I login for the first time into the upgraded platform?
The upgraded Salal Mobile app launch won’t launch on my phone. What should I do?
I’m trying to log in for the first time on the Mobile app. How do I find out what my temporary password is?
When trying to login for the first time, I can’t get past the “Confirm contact Information” page. What should I do?
How do I set up a notification so it can go out via SMS text?
Why can’t I see my external transfer in the “Scheduled Transfer” tab?
My external account has a red exclamation mark next to it – what does that mean?
Why are eStatements in Mobile Banking so small and do not size to my screen?
How do I set up transfers from my accounts at other financial institutions?

Questions about upcoming changes to Mobile and Online Banking

Why is Salal launching a new Mobile and Online Banking platform?
When will the new Mobile and Online Banking platform be launched?
What are some of the new features of the new Mobile and Online Banking platform?
Is there anything I need to do before the new platform launches?
How will Quicken, QuickBooks, and Mint be affected by the launch of the new platform?
Will there be any interruptions in Mobile and Online Banking service during the transition?
Will I still be able to use the old Mobile Banking app?
Is the new Mobile Banking app available right now?
Why is this app bigger?

Questions about Mobile and Online Banking for Business Members

What are some of the new features for businesses on the new Mobile and Online Banking platform?
How will Quicken, QuickBooks, and Mint be affected by the launch of the new platform?
If I am a current Business Mobile & Online Banking user, how do I login for the first time into the new platform?
If I am a new Business user, how do I login for the first time into the new platform?
How do I download the new mobile app for businesses?
How do I create an administrator?
Where can I find a Business Online Banking Member User Guide?
Is there an FAQ for businesses?

Quick Reference and Troubleshooting for Mobile and Online Banking

What will I need to do when the new Mobile and Online Banking platform launches?
If you were currently registered on the “old” platform and you are signing in from your desktop or laptop, you will use your current username and sign in with the new login box from the Salal homepage. We will then walk you through some easy steps to create a new password and get you set up on the new platform. Both Android™ and Apple® mobile device users will need to download the new Salal Mobile Banking app. Just search for “Salal” in your device’s app store. Once you have downloaded the new app, your first-time log in steps will be the same as those for desktop or laptop.

If you were not registered on the old platform, you will follow the instructions that will be provided on how to log in as a “new user.”

If I have a current Mobile and Online Banking account, how do I login for the first time into the upgraded platform?
If you already use Mobile and Online Banking and have an existing account, watch this “First Time Login for Current Users” YouTube video tutorial to show you how to get enrolled for the first time in the new platform. You can also download the New Mobile & Online User Guide.

The upgraded Salal Mobile app launch won’t launch on my phone. What should I do?
If you are having trouble launching the app, try deleting the existing Salal Mobile Banking app and re-download the upgraded app.

I’m trying to log in for the first time on the Mobile app. How do I find out what my temporary password is?
Your temporary password is your birth year (YYYY) followed by the last 6 digits of your Social Security Number (SSN).

Example:
Birthdate: 01/15/1975
Social Security #: 123-45-6786
Example Password: 1975456789

When I try to login for the first time, I can’t get past the “Confirm Contact Information” page. What should I do?
The email and phone number we have on file for you may not be up to date. This information is necessary for a successful enrollment. Please call our Virtual Branch at 800.562.5515 or 206.298.9394 for further assistance.

How do I set up a notification so it can go out via SMS text?
Go into “Settings”, and into “Contact” and ensure you have a mobile phone number entered. Then check the box that says “I Would Like To Receive SMS Text Messages To This Number.” You will then receive a code that is sent to that number so that you are able to verify it.

Why can’t I see my external transfer in the “Scheduled Transfer” tab?
Because external transfers go through ACH, they do not show in the scheduled transfer tab and will not appear on the calendar.

My external account has a red exclamation mark next to it – what does that mean?
That means that your external account needs attention. Your login credentials need to be updated. To do this follow these steps:

  • Click on your name in the upper right corner and select “Settings”
  • Go to the Account Tab
  • Under External Accounts, go to the account that needed to be updated
  • Select the first icon
  • Enter in your login credentials for that financial institution again, everything should re-sync (this may take a few minutes)

Why are eStatements in Mobile Banking so small and do not size to my screen?
You can zoom in to make the eStatement bigger on your screen by putting two fingers on the screen and spreading them apart. In a future mobile app release, eStatements will be mobile responsive.

How do I setup transfers from my accounts at other financial institutions?
It’s easy to set up transfers to and from your accounts from other financial institutions to make loan payments, move funds between accounts, or send money to another Salal member. Just follow these steps here.

Answers about upcoming changes to Mobile and Online Banking

Why is Salal launching a new Mobile and Online Banking platform?
We are committed to continually updating and improving the services we provide our members. There have been a number of significant advances in online and mobile banking technology in recent years. From enhanced security features to more user-friendly navigation to expanded customization options, we want to provide our members with a modern and up-to-date Online and Mobile Banking experience.

When will the new Mobile and Online Banking platform be launched?
Our new Mobile and Online Banking platform will launch Wednesday, November 28.

What are some of the new features of the new Mobile and Online Banking platform?
Salal’s new Mobile and Online Banking experience will have a wide range of new and upgraded features designed to make it easier for you to manage your money. New features include a totally redesigned interface, more robust security, full functionality across all devices, and the ability to link all your accounts in one place — including your deposit and loan accounts from other banks and credit unions.

How can I learn more about the new Mobile and Online Banking platform?
In the weeks leading up to the launch, we will be mailing and emailing out more information to help make your transition to the new platform simple and easy. We will also be posting further information here on SalalCU.org.

Is there anything I need to do before the new platform launches?
Yes. Make sure we have your correct email address, mailing address, and phone number on file. When you log in to our new Mobile and Online Banking platform, we will be using your email and phone number to help authenticate your device.

To update your email, log in to our current Online Banking and click on “Settings.” You can change your email in the “Modify Personal Settings” section.

To update your mailing address and phone number, log in to our current Online Banking and click on “Services.” Find “Address Change” and click “continue.” Once on the Address Change page, scroll down to find your mailing address and phone number.

You can also update your information at any of our five neighborhood branches. If you have questions, call our Virtual Branch at 800.562.5515.

How do I update my contact information?
It’s always important that Salal has your current contact information. When you log in to our new Mobile or Online Banking platform, we will be using the email and phone number you have on file with Salal to help authenticate your device.

  • Verify and Update Your Email — To update your email, log in to our current Online Banking and click on “Settings.” You can change your email in the “Modify Personal Settings” section.
  • Verify and Update Your Phone Number — To update your phone number, log in to our current Online Banking and click on “Services.” Find “Address Change” and click “Continue.” Once on the Address Change page, scroll down to find your phone number. You can also update your information at any of our five neighborhood branches.

How will Quicken, QuickBooks, and Mint be affected by the launch of the new platform?
If you use Quicken, QuickBooks, or Mint you will need to take a few easy steps before the new Mobile and Online Banking platform launches on November 28 to ensure the smooth transition of your data. Find the instructions for your software below.

Mint Conversion Information
QuickBooks Mac Web Connect Conversion Information
QuickBooks Online Conversion Information
QuickBooks for Window Web Connect Conversion Information
Quicken for Mac Express Web Connect Conversion Information
Quicken for Windows Conversion Information
Quicken for Windows Web Connect Conversion Information

Will there be any interruptions in Mobile and Online Banking service during the transition?
On the morning of Wednesday, November 28, the current Mobile and Online Banking platform will be unavailable for a period of time as we transition to the new digital experience. In order to update to the new platform, Bill Pay will also be unavailable as of 7 a.m. PT on Tuesday, November 27 and will not be available until the new platform is online. Rest assured that any scheduled payments will still be processed. We will post any other interruption announcements on SalalCU.org.

Answers about our new Mobile Banking app.

Will I still be able to use the old Mobile Banking app?
No. Once the new platform is launched, the new and improved Salal Mobile Banking app will be made available and we will be retiring the old Mobile Banking app for retail members. If you attempt to open the old Mobile Banking app on or after the launch day, you will be directed to download the new app.

Is the new Mobile Banking app available right now?
No. The new Salal Mobile Banking app will be available the day the new platform is launched. If you attempt to open the old Mobile Banking app on or after the launch day, you will be directed to download the new app. Again, Both Android™ and Apple® mobile device users will need to download the new Salal Mobile Banking app. Just search for “Salal” in your device’s app store. Once you have downloaded the new app, your first-time log in steps will be the same as those for desktop or laptop.

Why is this app bigger?
This upgraded app has a number of new features that do make the app a bit bigger. But you also get great new features like card control, smarter budgeting tools, and the ability to link your accounts from other banks. We hope you find the new features useful.

Answers about Mobile and Online Banking for Business Members

What are some of the new features for businesses on the new Mobile and Online Banking platform?
Salal’s new Mobile and Online Banking experience will have a wide range of new and upgraded features designed to make it easier for you to manage your money. New features include a totally redesigned interface, more robust security, full functionality across all devices, and the ability to link all your accounts in one place—including your deposit and loan accounts from other banks and credit unions. There are also expanded admin permissions options with access levels based on roles, Positive Pay advanced fraud detection tools, and much more.

How will Quicken, QuickBooks, and Mint be affected by the launch of the new platform?
If your business uses Quicken, QuickBooks, or Mint you will need to take a few easy steps before the new Mobile and Online Banking platform launches to ensure the smooth transition of your data. Find the instructions for your software below.

Mint Conversion Information
QuickBooks Mac Web Connect Conversion Information
QuickBooks Online Conversion Information
QuickBooks for Window Web Connect Conversion Information
Quicken for Mac Express Web Connect Conversion Information
Quicken for Windows Conversion Information
Quicken for Windows Web Connect Conversion Information

If I am a current business user, how do I login for the first time into the new platform?
When logging into the new platform for the first time, the business owner will need to be the first person from your business to login in order to accept the Business Online Banking Terms & Conditions. This will need to be done from a computer as you cannot currently cannot register from a mobile device. To ensure the registration process goes smoothly, download these instructions for currently enrolled businesses.

If I am a new business user, how do I login for the first time into the new platform?
When logging into the new platform for the first time, the business owner will need to be the first person from your business to login in order to accept the Business Online Banking Terms & Conditions. This will need to be done from a computer as you cannot currently cannot register from a mobile device. Instructions will be provided on launch day.

How do I download the new mobile app for businesses?
Both Android™ and Apple® mobile device users will be able to download the new Salal Mobile Banking app once the new platform is launched. Just search for “Salal” in your device’s app store. The Salal CU Business Deposit app is a separate app and will still be needed by those businesses currently utilizing it.

How do I create an administrator?
If you are the Master User on the account, you can create an “All Access” Administrator. The “All Access” Administrator remains under the control of the Master User but can set up and manage other administrative roles and permissions for the account. To learn how to set up an “All Access” Administrator, refer to these administrator instructions.

Where can I find a Business Online Banking Member User Guide?
For a step-by-step instruction on most of the platforms functionality, see the Business Online Banking Member User Guide.

Is there an FAQ for businesses?
Yes! Our Business Online Banking FAQ highlights the new features of the platform and quickly identifies how to perform routine tasks in this new environment to help you get up and running quickly.