As a Salal member, the security of your personal information is very important to us. Our Privacy Notice and Website Security Policy outline how we collect, protect, use, and share this information.
The following Website Security Policy applies to SalalCU.org and governs data collection and usage.
We are committed to ensuring that your privacy is protected. Should we request, or you provide, certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
Salal Credit Union may change this policy from time to time by updating this page. This policy is effective from September 13, 2023.
Information about your computer hardware and software may be automatically collected by Salal, including IP address, browser type, domain names, content viewed, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, for content personalization, and to provide general statistics regarding use of the Salal website.
We encourage you to review the privacy policy of websites you choose to link to from SalalCU.org so that you can understand how those websites collect, use, and share your information. Salal is not responsible for the privacy policy or other content on websites outside of the Salal website.
We may at times request, and you may choose to provide, the following personal information:
In order to use certain services of our website, such as digital banking, you must first enroll. During enrollment, you are required to provide personal information to access the service. This information will not be shared.
The Children’s Online Privacy Protection Act of 1998 (“COPPA”) restricts the collection, use or disclosure of personal information from and about children under the age of 13 on the internet. We are committed to protecting the online privacy of the children who visit our Site and Mobile App.
This Website and Security Policy applies to our procedures for handling members’ personal information in the United States who are 13 years of age and older. We do not intentionally or knowingly collect information from children under 13 years old.
If we learn that we have collected or received personal data from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from or about a child under the age of 13, please let us know. To do so, use the Contact Us link at the bottom of this page. Visit the Federal Trade Commission website for more information about COPPA.
If you choose to identify yourself (or otherwise provide us with personal information) when you use our online forms, we will collect (and may retain) any personally identifying information, such as your name, street address, email address, and phone number, and any other information you provide.
We will use this information to try to fulfill your request and may use it to provide you with additional information at a later time. We will not disclose such information to third parties, except as specified in our Privacy Policy.
We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Salal, and they are required to maintain the confidentiality of your information.
We may also use this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
We will never sell your information.
We will not facilitate the merging of personally identifiable information with non-personally identifiable information previously collected from Display Advertising features that are based on the DoubleClick cookie unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our website and digital banking are protected through the use of Secure Sockets Layer (SSL) certificates and encryption, allowing sensitive information to transmit safely and securely. Visitors to SalalCU.org can ensure even greater protection by keeping their web browsers and anti-virus protection up to date.
We use various Google services to better understand how visitors interact with our website, improve functionality, and support our digital marketing efforts. These services may include Google Analytics, Google Ads, Google Tag Manager, and related tools. Google may collect data such as your IP address, browser type, device information, and browsing behavior while on our site.
This includes services such as YouTube, which we may use to embed and deliver video content directly on our website. YouTube may collect viewing data and technical information to support video performance and user engagement.
For more information on how Google collects and processes data, please visit Google’s Privacy & Terms site.
Salal Credit Union may implement the following features to serve interest-based advertising.
We utilize UserWay to enhance the accessibility of our website. This tool provides features that allow visitors to adjust visual elements for improved usability. UserWay may collect limited technical information necessary to deliver these accessibility services.
Our website infrastructure is hosted through Cloudways, a managed cloud hosting provider. Cloudways may process technical data such as IP addresses and browser details to ensure secure, reliable delivery of our website services.
We use Medallia to collect member feedback and measure satisfaction with our digital services. Survey responses and technical data, such as browser type and session behavior, may be collected to support service improvement efforts.
We use HubSpot to support marketing communications, customer relationship management, and website analytics. HubSpot may collect information such as website activity, device identifiers, and form submissions to help us improve member experiences and deliver relevant communications.
We utilize Outgrow to offer interactive website features such as calculators, surveys, and quizzes. Outgrow may collect responses and usage data to generate personalized outputs and analyze engagement with these tools.
Our branch and ATM locator tool is powered by Wave2. When using this tool, location data may be collected—subject to user permission—to display nearby Salal Credit Union locations and services.
We may use Vimeo to embed and display video content on our website. Vimeo may collect information such as your IP address, browser type, device information, and interactions with video content for performance analytics and user experience improvements. Data collected by Vimeo is subject to Vimeo’s own privacy practices. For more information, please visit Vimeo’s Privacy Policy.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
To manage cookie usage and ensure compliance with applicable privacy regulations, we use Cookiebot, a consent management platform. Cookiebot scans our website to identify all active cookies and provides you with clear options to accept, decline, or customize your cookie preferences.
We use cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to your needs. We use this information for statistical analysis purposes and to serve more relevant ad experiences across the web—based on previous visits to our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
The use of cookies makes your online experience easier and more personal. We use cookies for advertising our products and services and for administrative purposes, such as digital banking management. We also use cookies in areas where you are able to customize the information you see.
You have the ability to accept or decline cookies. If you elect to prevent cookies from being set or enable your web browser’s “Do Not Track” signal or similar mechanism, some web banking functions may not work properly. Some web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may elect to set your web browser to inform you when cookies are set, prevent them from being set, or enable your web browser’s “Do Not Track” signal or similar mechanism. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Salal sites you visit.
You may choose to restrict the collection or use of your personal information by contacting us directly with your request.
Please do not include sensitive information such as your Social Security number or account numbers in your message.
You can submit your privacy preferences by contacting us at 800.562.5515 or be sending us a secure message in digital banking.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). These include:
To exercise any of these rights, please submit a verifiable consumer request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your personal information.
You may also designate an authorized agent to make a request on your behalf by providing the authorized agent with written permission signed by you and verifying your own identity directly with us.
We will work to respond to your request within 45 days of receiving it. If we require more time, we will inform you of the reason and extension period in writing.
If you are a resident of the European Union (EU), you have certain privacy rights under the General Data Protection Regulation (GDPR). These include:
The right to access the personal information we hold about you and receive details about our data processing activities.
The right to request rectification of any inaccurate personal information we hold about you.
The right to request erasure of your personal information in certain circumstances.
The right to restrict or object to the processing of your personal information in certain circumstances.
The right to data portability which allows you to obtain your personal information in a structured, commonly used and machine-readable format.
To exercise these rights, please contact us at Support@SalalCU.org or 800.562.5515.
When processing your request, we will ask you to provide proof of identity so we can verify you are the person the personal data relates to. We strive to respond to valid GDPR data subject request within 30 days as required by the regulation, unless a longer period is permitted under the GDPR.
If you are an EU resident and have any concerns about how we process your personal information, you also have the right to lodge a complaint with your local data protection supervisory authority.
Fill out the form below and one of our Mortgage Advisors will get back to you within 1-2 business days. Their recommendations come with no obligation.
Fill out the form below and one of our Mortgage Advisors will get back to you within 1-2 business days. Their recommendations come with no obligation.
Fill out the form below and one of our Mortgage Advisors will get back to you within 1-2 business days. Their recommendations come with no obligation.
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