Digital banking has evolved to provide convenient access to financial services without the need to visit a physical branch.
Matt Vance, First Vice President, Marketing & Product Strategy
Modern banking technology has transformed the way we handle financial transactions, offering convenience and efficiency we couldn’t have imagined in the pre-digital age. And while many people are very familiar with digital and remote banking, in many cases the banking technology has evolved so quickly that even tech-savvy people could benefit from a refresher on the many tools and options available today.
Remote Banking Convenience
Instead of heading down to the local branch to take care of your everyday banking transactions, customers can now access the same level of service on the go or from the comfort of their own home via online banking platforms, phone calls, or secure messaging systems. Financial institutions like Salal Credit Union offer digital and remote banking services that provide members with prompt assistance for almost any banking need—without the need to make an extra trip to a branch.
Unlike traditional bank branches with fixed operating hours, remote digital banking services are available around the clock. Meanwhile, getting cash has never been easier, thanks to our extensive fee-free ATM network that provides access to over 40,000 surcharge-free ATMs across the country.
Depositing checks is also a simple process. As a Salal member, you can use your phone or tablet to take a picture of the check and digitally deposit it through our mobile banking app. Similarly, reliance on physical cash transfers has been eliminated with the availability of digital payment solutions like Zelle® for members who need a fast, safe, and free1 way to send money to friends, family, and other people they trust. Peer-to-peer payment options, like Zelle® in the Salal mobile app, now enable simple transactions that used to be cash-based—like splitting a bill at dinner or paying back a friend—to be handled completely online.
Streamlined Financial Customer Service and Support
In the past, customers had to visit bank branches to apply for products or services. No more. At Salal, these processes can be handled remotely. Everything from a car loan to a savings account application can be taken care of online or via our mobile banking app. Features like digital signatures and ACH money transfers streamline the banking process and eliminate the need for in-person visits.
By prioritizing remote banking services, Salal recognizes the changing needs and preferences of our members. Our comprehensive online platforms and digital support channels reflect our commitment to providing convenient and accessible banking solutions. Whether you live far away from a branch location or simply prefer the convenience of remote banking, we strive to serve all our members as effectively as possible.
We also pride ourselves on the level of support we provide via digital channels or over the phone through our Virtual Branch. Our partnership with BALANCE Financial Fitness provides free and confidential financial counseling with a certified financial coach, money management tools, and a host of educational resources. BALANCE counselors are qualified to discuss everything from goal setting and budgeting to credit report reviews and homeownership education.
Another helpful tool to be found in Mobile or Online Banking is SavvyMoney credit monitoring. With SavvyMoney, members can keep tabs on their credit report and check their credit score for free any time, and it never dings your credit. You can also use the Financial Checkup tool to learn your FinHealth Score and get and receive recommendations for a healthier financial future.
The evolution of banking has paved the way for a new era of convenience and accessibility. Traditional bank branches continue to play a vital service role for those who prefer to visit their local branch—but the reliance and need for them have decreased, and the convenience of banking anywhere, anytime, is an attractive alternative for many. Online banking and support, 24/7 accessibility, advanced digital features, and a strong commitment to remote services now offer more options than ever for easy and effective management of your finances.
With digital banking at Salal, bank on your schedule when you want and how you want. Enroll today to learn more and take advantage of eased accessibility and support.
